Política de envío

Shipping Policy

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive a tracking number by email once your order has been dispatched.

Delivery Times by Region

🇫🇷 France

Estimated delivery: 5–9 business days

🇩🇪 🇧🇪 Europe (Germany, Belgium, Sweden, Denmark, and others)

Estimated delivery: 5–9 business days

🇳🇴 🇨🇭 Non-EU Europe (Norway, Switzerland)

Estimated delivery: 8–12 business days Please note that orders to Norway and Switzerland may be subject to local customs clearance, which can occasionally add additional delays.

🇬🇧 United Kingdom

Estimated delivery: 5–9 business days Orders may be subject to UK customs processing post-Brexit.

🇺🇸 United States

Estimated delivery: 5–9 business days

🇦🇺 Australia

Estimated delivery: 5–9 business days

🇸🇦 🇰🇼 🇮🇶 Gulf & Middle East (Saudi Arabia, Kuwait, Iraq, and surrounding countries)

Estimated delivery: 8–12 business days Orders to this region may be subject to customs inspection and local import procedures, which can occasionally extend delivery times beyond the estimated window.

Important Notes

  • All delivery times are estimates and begin from the date of dispatch, not the date of order
  • Madoise is not responsible for delays caused by customs clearance, local postal services, or circumstances beyond our control
  • Customs duties and import taxes are the sole responsibility of the customer and are not included in our prices or shipping fees
  • We ship via tracked services. Once dispatched, tracking information will be sent to your email
  • Madoise is not liable for orders lost or delayed due to incorrect shipping addresses provided at checkout — please verify your details carefully before confirming your order

Tracking

Once your order ships, you will receive a tracking link by email. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

Contact

For any shipping inquiries: support@madoise.com