
FAQ
How long does delivery take?
How long does delivery take?
Pre-orders will ship in roughly 8 weeks to ship. We’ll keep you updated every step of the way as your order moves through production. Thank you so much for your patience and support!
How do I set it up?
How do I set it up?
Just unbox it, place Madoise Sleep over your mattress, zip the sides, and tuck your flat sheet through the corners and under the borders. That’s it! No tools or no stress and it’s ready in minutes.
Can I use my own sheets with it?
Can I use my own sheets with it?
Yes! You can use your favorite flat sheet and just tuck it through the corners and under the borders for a smooth, finished look.
Is Madoise Sleep really worth it?
Is Madoise Sleep really worth it?
Focus & keystone: manual or auto focus; vertical/horizontal keystone to square the image.
Mounting: works on a table, tripod (¼-inch thread), or ceiling mount. You can rotate 180° for ceiling projection—just flip the image in settings.
Best practice: keep the lens roughly centered to the screen and use minimal keystone for maximum clarity.
What is your return policy?
What is your return policy?
Because each Madoise products is custom-compressed and sealed for hygiene and quality assurance, we’re unable to accept returns at this time. Once the packaging is opened, the product naturally expands and can’t be resold or re-compressed to our standards.
We made this choice intentionally to ensure every customer receives a brand-new, never-used product designed for a cleaner, safer, and more comforting sleep experience.
Can I wash it?
Can I wash it?
Yes! The outer cover is removable and machine washable. We recommend washing it on a gentle cycle with mild detergent, then tumble drying on low to keep it soft and fresh.
Is the SherpaNest™ safe for children or pets?
Is the SherpaNest™ safe for children or pets?
Yes. The SherpaNest™ is designed for everyday comfort and shared relaxation, but children and pets should always be supervised while using it.
Safety notes:
• For children: Ideal for lounging or family time, but not a crib substitute or intended for unsupervised infant sleep.
• For pets: Safe for calm pets to rest beside you. Be mindful of claws, chewing, or shedding.
• Keep clean and cozy: Wash covers regularly to maintain hygiene.
• Use on a firm, stable mattress for best support.
Madoise Sleep is made to bring comfort that feels safe for everyone in your home.